University of Kentucky
Lexington, Kentucky, United States
(on-site)
Posted
21 hours ago
Salary
$17.50 - $27.31
Salary - Type
Hourly Wage
Job Function
Other
Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Patient Financial Services Rep/UKHC |
|---|---|
| Requisition Number | RE52957 |
| Working Title | Patient Financial Advocate |
| Department Name | H4027: REV Cycle MGT-PFE |
| Work Location | Lexington, KY |
| Grade Level | 07 |
| Salary Range | $17.50-27.31/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | AA |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 1 yr |
| Required License/Registration/Certification | None |
| Physical Requirements | Sitting at a computer workstation performing data entry tasks with repetitive motions, and frequently standing or walking with objects weighing up to 10 lbs. |
| Shift | Monday through Friday, 8:00 a.m.-4:30p.m. |
| Job Summary | Under the direction of the Assistant Director, PFE Patient Advocate Manager, and Patient Advocate Supervisor, a Patient Financial Services Representative's main responsibilities include customer service, department-specific tasks, administrative duties, communication skills, assisting patients with applying for State and Federal assistance programs at the bedside or clinical setting, Medicaid and disability; explaining benefits and answering questions regarding bills for hospital and physician services as well as accurate documentation. The duties of the Representative also include following the direct supervisor's directives, ensuring patients receive superior service through quality work, and ultimately contributing to the successful resolution of patient accounts. This Representative must fully understand and follow departmental policies and procedures. This position is not subject to working at home. Must become kynect certified within 30 days of employment and maintain certification. |
| Skills / Knowledge / Abilities | The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality. Must have ability to screen patients at bedside and be exposed to sights and sounds of a hospital setting. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Associate degree: Patient advocacy in healthcare including but not limited to screening patients for Medicaid, SSI, SSDI, Disability and financial assistance programs. Medical office, clerical work, working directly with patients and financial responsibilities. Experience in HIPAA is highly preferred. |
| Deadline to Apply | 03/17/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Rate your level of expertise in using Microsoft Office Suite (Word, Windows, Excel, and PowerPoint).
- None
- Basic
- Average
- Proficient
- Expert
- * Do you have experience with health insurance and or pharmacy insurance coverages?
- Yes, I have health Insurance coverage experience
- Yes, I have pharmacy Insurance coverage experience
- Yes, I have both health and pharmacy coverage experience
- No, I do not have either type of experience
- * How many years of experience do you have working with patients from a financial aspect?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Do you have employment experience acting as a patient advocate? If so, please give a brief overview of your involvement.
(Open Ended Question)
- * Please explain why you are interested in this particular position.
(Open Ended Question)
- * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
PI283108667
Job ID: 82954222