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University of Kentucky Federal Credit Union
Lexington, KY, United States (hybrid)
4 days ago
University of Kentucky Federal Credit Union
Lexington, KY, United States (hybrid)
19 days ago
University of Kentucky Federal Credit Union
Lexington, KY, United States (hybrid)
25 days ago
University of Kentucky Federal Credit Union
Lexington, Kentucky, United States (hybrid)
4 days ago


UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is here. Please also see the 2015 Supplemental EEO Poster here.

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contact to let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 6 months of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.


Title:                Lending Support Specialist

Department:    Lending Support

Reports to:      Lending Support Supervisor

FLSA:              Non-exempt

Job Grade:      7 (starting hourly rate $20.00-$21.28)

Job Purpose:   Provide support to members and credit union personnel related to lending.  Support lending operations by accurately completing administrative tasks necessary to ensure the credit union is protected from losses.  Provide support to front line staff on products, services, and systems related to lending operations. 

Essential Job Results:


  1. Provide Credit Union support for our lending products including, but not limited to, Warranty, GAP, Debt Protection, Depreciation Protection, and Credit Life/Disability, by processing all claims, working with members, posting payments, reporting, contacting third-party providers, and GL reconciliations.
  2. Ensure protection of the Credit Union’s collateral position by obtaining mortgage satisfaction on all Home Equity/HELOCs financed by the Credit Union and preparing mortgage releases at payoff by reviewing reports and verifying payoffs.
  3. Facilitate First Mortgage servicing by gathering documents, completing an audit check, preparing fundings, retaining images, tracking collateral position, and forwarding to Mortgage Servicer.  Process First Mortgage monthly and escrow payments as needed and perform account reconciliation for Mortgage Payments monthly.
  4. Perform Escrow management for the credit union by mailing notices, disbursing payments, performing annual analysis, verifying against the member’s account, and answering support questions.
  5. Ensure protection of the Credit Union’s collateral position by obtaining lien satisfactions on all vehicle loans financed by the Credit Union.  Responsible for tracking and communicating with members, Credit Union personnel, and/or third parties as needed to perfect security interest and ensure that security interest is retained throughout the life of the loan.  Upon payoff, responsible for preparing lien releases by reviewing reports and verifying collateral and payoff.
  6. Facilitate the imaging and retention of mortgage documents by receiving and imaging payoff documentation, original mortgages, and loan files. 
  7. Ensure credit union compliance related to Adverse Actions and Credit Disputes.
  8. Support the credit union’s Student Loan partner to address questions and complete daily duties involved in with reporting.
  9. Offer Support as needed by addressing questions and researching issues.
  10. Provide lending related reporting and analytics.
  11. Serve as a back up to other positions within the Support Services team.
  12. Offer lending support to members and Credit Union personnel by addressing questions, performing payment adjustments, researching questions, troubleshooting problems, updating lending forms, and/or coordinating interest rate system changes.
  13. Assist with lending related projects by working with the project management team and/or upgrading the Credit Union’s loan origination systems.


1.  Maintains account records by updating member information as necessary.


1.  Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only.

2.  Engages in problem resolution by clarifying the member’s and/or employee’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions.

3.  Complies with UKFCU policies and procedures by enforcing and adhering to internal UKFCU procedures and board-established policies.

4.  Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.

5.  Maintains professional and technical knowledge by maintaining an awareness of competitors’ rates and terms, industry trends and technology; attending staff meetings; identifying opportunities to attend seminars that enhance skills and maintain knowledge of new products that could assist in improving operational effectiveness; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.

6.  Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.



  • Two to five years of similar or related experience
  • High school diploma or equivalent.
  • Advanced Excel functions preferred
  • Ten-key calculator, general PC and computer keyboarding experience.
  • Ability to communicate with others one-on-one, fielding questions.
  • Strong, friendly voice and demeanor, good diction.
  • Ability to add, subtract, multiply and divide all units of measure using whole numbers, fractions and decimals with American currency, and to apply these concepts to practical solutions. Ability to compute rate, ratio and percent with American currency, and to apply these concepts to practical solutions.
  • Ability to define problems, collect data, establish facts and draw conclusions while dealing with a variety of concrete variables.
  • Ability to write reports, correspondence and procedures.
  • Ability to work independently.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and

arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to work indoors in a climate controlled office setting. The noise level in the work environment is usually moderate.


The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and, the continuous need to use auditory perception, memory, and reasoning ability.

* The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position.  Employees may be requested to perform job-related tasks other than those specifically outlined in this description.

Job Information

  • Job ID: 68025593
  • Workplace Type: Hybrid
  • Location:
    Lexington, Kentucky, United States
  • Company Name For Job: University of Kentucky Federal Credit Union
  • Position Title: Lending Support Specialist
  • Specialty: Banking / Accounting / Financial
  • Job Function: Admin/Clerical/Secretarial
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 2-3 Years
  • Required Travel: None
  • Salary: $20.00 - $21.28 (Hourly Wage)

Please refer to the company's website or job descriptions to learn more about them.

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