Description

Join Maximus as a Clinical Operations Administrator supporting the Indiana QRTP and New Hampshire CAT programs. This role supports day-to-day operations by conducting outbound calls, managing email follow-ups, entering and maintaining accurate data, and coordinating multiple calendars to schedule assessments with independent contractors and assessors.

The ideal candidate brings prior experience working in a high-volume, process-driven environment and is comfortable managing multiple workflows simultaneously. Success in this role requires strong organizational skills, the ability to follow established procedures, responsiveness to coaching and feedback, and consistent attention to detail while meeting daily productivity expectations.

About the Programs:

IN QRTP:
We are contracted with the Indiana Department of Child Services (DCS) to manage the state’s Qualified Residential Treatment Program (QRTP) 30day assessment services as part of Indiana’s implementation of the Family First Prevention Services Act (FFPSA). Maximus independent contractors assess eligible youth referred by DCS to determine the appropriateness of receiving care in a QRTP and develop individualized care recommendations based on evaluations conducted by qualified clinicians.

NH CAT:
We are contracted with the New Hampshire Department of Health and Human Services (DHHS)—including the Division for Behavioral Health, the Bureau for Children’s Behavioral Health, and the Division of Children, Youth and Families (DCYF)—to manage the state’s independent Comprehensive Assessment for Treatment (CAT) services program as part of New Hampshire’s implementation of the Family First Prevention Services Act (FFPSA) and the New Hampshire System of Care (SOC) for Children.

In this partnership, Maximus supports the determination of appropriate residential services for eligible children and youth through assessments completed by qualified clinicians. Medical necessity is established using a standardized assessment tool, the Child and Adolescent Needs and Strengths (CANS), which is applied across all levels of residential services.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation -Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

• Review and validate data and reports.
• Work assigned reports on a regular basis to identify necessary fixes or work-arounds.
• Make recommendations to improve processes.
• Ensure assignments are current and include proper documentation.
• Use various tracking tools to record assignments, processes and defects.
• Review, research and audit system results.

Minimum Requirements:

• High School diploma, GED, or equivalent required. 
• 2-4 years of relevant experience required.
• Minimum of 2 years of experience in a clinical and/or healthcare administrative setting
• Minimum of 2 years of customer service experience required
• Proficiency in Microsoft Office applications (Outlook, Word, Excel)
• Experience using Smartsheet

Preferred Requirements:

• Minimum of 1 year of experience supporting customers in a call center or high-volume customer service environment
• Demonstrated experience meeting productivity and/or quality metrics (e.g., call volume, accuracy, turnaround time)
• Ability to navigate multiple systems simultaneously during customer interactions
• Prior experience making outbound customer service calls

Home Office Requirements:

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
• Minimum 5 Mbps upload speeds
• Private and secure workspace